Vonage Business experienced a major incident on February 15, 2024 affecting Admin Portal and Desktop App and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Admin PortalDesktop AppMobile App (Android™)Mobile App (iOS)
Update timeline
- investigating Feb 15, 2024, 02:44 PM UTC
Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.
- identified Feb 15, 2024, 02:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 15, 2024, 02:58 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.
- resolved Feb 15, 2024, 05:53 PM UTC
We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.