Vonage Business incident

Intermittent feature services notifications issue

Major Resolved View vendor source →

Vonage Business experienced a major incident on September 20, 2024 affecting Vonage Integration Suite and SMS & Messaging and 1 more component, lasting 4h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2024, 12:38 PM UTC
Resolved
Sep 20, 2024, 05:03 PM UTC
Duration
4h 24m
Detected by Pingoru
Sep 20, 2024, 12:38 PM UTC

Affected components

Vonage Integration SuiteSMS & MessagingMicrosoft TeamsVoicemailOther IntegrationsCall QueuesCall Park & Visual Call ParkReceptionist ConsoleOther Features

Update timeline

  1. investigating Sep 20, 2024, 12:38 PM UTC

    Some Vonage Business customers may be experiencing an intermittent issue with Receptionist Console, Call queue display, call parking, call logs updating, VGIS features. Our engineers are working to quickly resolve the issue.

  2. identified Sep 20, 2024, 12:49 PM UTC

    The issue has been identified, Our engineers and support teams are dedicated to resolving this as soon as possible. Please stay tuned for further updates.

  3. identified Sep 20, 2024, 01:57 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 20, 2024, 03:02 PM UTC

    Services are now recovered and we are monitoring. If you are still experiencing issues please contact support.

  5. resolved Sep 20, 2024, 05:03 PM UTC

    This incident has been resolved.