Vonage Business incident

Inbound call completion issue in Florida

Minor Resolved View vendor source →

Vonage Business experienced a minor incident on January 15, 2025 affecting Inbound Call Completion, lasting 18h 13m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2025, 08:06 PM UTC
Resolved
Jan 16, 2025, 02:20 PM UTC
Duration
18h 13m
Detected by Pingoru
Jan 15, 2025, 08:06 PM UTC

Affected components

Inbound Call Completion

Update timeline

  1. investigating Jan 15, 2025, 08:06 PM UTC

    Some Vonage Business customers may be experiencing intermittent issues receiving calls in the Florida area. Our carrier is working with vendors to quickly resolve the issue.

  2. identified Jan 15, 2025, 09:04 PM UTC

    The issue has been resolved for some Vonage Business customers. Please try your call again as your issue may be resolved.

  3. monitoring Jan 16, 2025, 12:13 AM UTC

    Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.

  4. resolved Jan 16, 2025, 02:20 PM UTC

    This incident has been resolved.