Vonage Business incident

Intermittent call drops to 911 in Canada

Minor Resolved View vendor source →

Vonage Business experienced a minor incident on March 9, 2025 affecting Outbound Call Completion, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2025, 08:30 PM UTC
Resolved
Mar 11, 2025, 07:10 PM UTC
Duration
1d 22h
Detected by Pingoru
Mar 09, 2025, 08:30 PM UTC

Affected components

Outbound Call Completion

Update timeline

  1. identified Mar 10, 2025, 01:35 AM UTC

    Some Vonage Business in Canada may experience intermittent 911 call disconnects. If your call drops, please immediately redial 911. Our engineers are working with urgency to resolve the issue.

  2. monitoring Mar 10, 2025, 12:44 PM UTC

    Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.

  3. resolved Mar 11, 2025, 07:10 PM UTC

    We have resolved the issue some Vonage Business customers in Canada had with intermittent 911 call disconnects. If you are still having an issue, please contact us.