Voipcom experienced a minor incident on December 18, 2025 affecting Texting Platform, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2025, 08:09 PM UTC
We are currently investigating reports of login errors affecting users on both the desktop and mobile editions of the Voipcom Chat platform. Users may encounter authentication failures or "Application Error" messages when attempting to sign in. Our engineering team is currently triaging the issue to identify the root cause. We apologize for the inconvenience and will provide another update as soon as more information is available.
- identified Dec 18, 2025, 10:22 PM UTC
We have successfully identified the root cause of the login errors affecting both the desktop and mobile editions of Voipcom Chat (chat.voipcom.network). Our engineering team has begun implementing a fix to restore service. We will provide another update once the fix has been deployed and we begin the monitoring phase.
- resolved Dec 18, 2025, 10:23 PM UTC
The login issues affecting the Voipcom Chat platform (https://chat.voipcom.network/) across both desktop and mobile editions have been fully resolved. Our engineering team has verified that the authentication services are back to 100% functionality. Users should now be able to log in without error. We will continue to monitor the logs for the next hour to ensure total stability. We apologize for the interruption and thank you for your patience while we worked to restore service.