VoiceDock Outage History

Resolved. Our upstream provider restarted the affected systems and connectivity was restored at 00:31 UTC. All services have been operational since. Post-mortem: between 22:55 and 00:31 UTC a recurring network fault at our cloud infrastructure provider isolated the database node that powers VoiceDock, making the API, dashboard and voice calls unavailable for roughly 1 hour and 36 minutes. This was the second occurrence of the same upstream fault within 24 hours. The node itself stayed healthy throughout and no data was lost; the outage was a loss of network connectivity, resolved once the provider restored the affected segment. A single dependency should not be able to take the service down. We are accelerating two improvements already underway: relocating our backups to storage independent of the affected infrastructure, and removing the single point of failure in our data layer through geographic redundancy. We apologise for the disruption and are monitoring closely.