VoiceDock experienced a major incident on June 29, 2026 affecting Current status by service (Api) and Current status by service (Databases), lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2026, 10:51 AM UTC
We're investigating an outage affecting our API and database. Inbound and outbound calls, the API, and dashboard data may be unavailable or degraded. We'll post updates here as we learn more.
- resolved Jun 29, 2026, 11:06 AM UTC
Post-mortem — API & database outage, 29 June 2026 Summary. Between approximately 10:25 and 11:00 UTC (~35 minutes), our API, database and call handling were unavailable. A network fault in our underlying hosting infrastructure isolated the host that runs our primary database. Service has been fully restored and the database recovered cleanly, with no data loss. Timeline (UTC). - 10:25 — Monitoring detected the database and API becoming unreachable. - 10:27–10:40 — Confirmed the primary database host was isolated at the network layer: the server itself stayed healthy but was cut off from the network (the hosting provider's own management console could not reach it either). - ~10:57 — The host was recovered by our infrastructure provider. - 11:00 — Database, API and calls fully restored; we verified the database recovered cleanly. Root cause. A network switch fault in our hosting infrastructure isolated the single host that runs our primary database — the machine kept running, but was cut off from the network and the internet. The same class of fault has affected us once before. Because our primary database currently runs on a single host, recovery depended on the provider restoring connectivity rather than on us failing over to a standby. Impact. API requests failed, dashboard data was unavailable, and inbound and outbound calls could not be established (call configuration is resolved from the database). No data was lost. What we're doing about it. The redundancy and failover work that lets us switch to a standby database in a separate location — independent of any single host or network segment — is in active development and being prioritized. Database backups are already replicated off-site. We'll keep posting updates as these safeguards go live. We're sorry for the disruption. If this outage affected your integration and you'd like specifics, reach us at [email protected].