VMware Workspace ONE incident
Gmail users might see banners indicating missing spam checks.
VMware Workspace ONE experienced a minor incident on January 24, 2026 affecting Gmail, lasting 4h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jan 24, 2026, 04:34 PM UTC
Gmail users might see banners indicating missing spam checks. We are experiencing an issue with Gmail beginning on Saturday, 2026-01-24 05:02 US/Pacific. Users might experience the following banner: “Be careful with this message. Gmail hasn't scanned this message for spam, unverified senders, or harmful software.” We advise the users to be extra diligent in lieu of missing spam checks. Our engineering team is investigating the issue. We will provide an update by Saturday, 2026-01-24 09:30 with current details.
- monitoring Jan 24, 2026, 05:51 PM UTC
Description We are experiencing an issue with Gmail beginning on Saturday, 2026-01-24 05:02 US/Pacific. We are aware that some Gmail users are experiencing misclassification of emails in their inbox and additional spam warnings. We are actively working to resolve the issue. As always, we encourage users to follow standard best practices when engaging with messages from unknown senders. We will provide an update by Saturday, 2026-01-24 11:00 US/Pacific with current details
- monitoring Jan 24, 2026, 06:54 PM UTC
Description We are experiencing an issue with Gmail beginning on Saturday, 2026-01-24 05:02 US/Pacific. We are aware that some Gmail users are experiencing misclassification of emails in their inbox and additional spam warnings. We are actively working to resolve the issue. As always, we encourage users to follow standard best practices when engaging with messages from unknown senders. We will provide an update by Saturday, 2026-01-24 12:00 US/Pacific with current details.
- monitoring Jan 24, 2026, 08:15 PM UTC
Description We are experiencing an issue with Gmail beginning on Saturday, 2026-01-24 05:02 US/Pacific. We are aware that some Gmail users are experiencing misclassification of emails in their inbox and additional spam warnings. We are actively working to resolve the issue. As always, we encourage users to follow standard best practices when engaging with messages from unknown senders. We will provide an update by Saturday, 2026-01-24 13:30 US/Pacific with current details.
- monitoring Jan 24, 2026, 11:00 PM UTC
Description We are experiencing an issue with Gmail beginning on Saturday, 2026-01-24 05:02 US/Pacific. We are aware that some Gmail users are experiencing misclassification of emails in their inbox and additional spam warnings. We are actively working to resolve the issue. As always, we encourage users to follow standard best practices when engaging with messages from unknown senders. We will provide an update by Saturday, 2026-01-24 14:00 US/Pacific with current details.
- monitoring Jan 25, 2026, 12:07 AM UTC
Description We are experiencing an issue with Gmail beginning on Saturday, 2026-01-24 05:02 US/Pacific. We are aware that some Gmail users are experiencing misclassification of emails in their inbox and additional spam warnings. We are actively working to resolve the issue. As always, we encourage users to follow standard best practices when engaging with messages from unknown senders. We will provide an update by Saturday, 2026-01-24 17:00 US/Pacific with current details.
- monitoring Jan 25, 2026, 01:28 AM UTC
Summary : Some Gmail users experienced a misclassification of emails in their inbox, additional spam warnings, and delays in receiving email. Description : The issue with Gmail email classification is resolved as of Saturday, 2026-01-24 09:55 US/Pacific. We will publish an analysis of this incident once we have completed our internal investigation. We thank you for your patience while we worked on resolving the issue. Diagnosis / Customer Symptoms : Some Gmail users experienced a misclassification of emails in their inbox, delays in receiving email. Additionally, misclassified spam warnings from the incident may persist for existing messages received before the issue resolution.
- resolved Jan 30, 2026, 07:26 PM UTC
User experience: - Warning Banners: Users received a banner on incoming messages stating: "Be careful with this message. Gmail hasn't scanned this message for spam, unverified senders, or harmful software." - Delivery Delays: Impacted messages experienced delivery delays, majorly between 5 to 10 minutes. However, there were no instances of lost emails or erroneously delivered during this period. - Some users may have noticed that promotional or social labels were not correctly applied during the disruption.
- resolved Feb 06, 2026, 04:32 AM UTC
User experience: * Warning Banners: Users received a banner on incoming messages stating: "Be careful with this message. Gmail hasn't scanned this message for spam, unverified senders, or harmful software." * Delivery Delays: Impacted messages experienced delivery delays, up to 10 minutes. However, there were no instances of lost emails or erroneously delivered during this period. * Message Labeling: Users may have noticed that promotional or social labels were not correctly applied during the disruption.