VMware Workspace ONE incident

Horizon Cloud Service next-gen: Issues with launching new virtual desktop sessions and reconnecting to existing sessions (All Region)

Major Resolved View vendor source →

VMware Workspace ONE experienced a major incident on October 9, 2025 affecting Horizon Cloud Service Next-Gen - United States and Horizon Cloud Service Next-Gen - Germany and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 10:49 AM UTC
Resolved
Oct 09, 2025, 12:12 PM UTC
Duration
1h 23m
Detected by Pingoru
Oct 09, 2025, 10:49 AM UTC

Affected components

Horizon Cloud Service Next-Gen - United StatesHorizon Cloud Service Next-Gen - GermanyHorizon Cloud Service Next-Gen - IrelandHorizon Cloud Service Next-Gen - JapanHorizon Portal - Broker - USHorizon Portal - Broker - IrelandHorizon Portal - Broker - Japan

Update timeline

  1. investigating Oct 09, 2025, 10:49 AM UTC

    The Horizon Cloud Service team is investigating issues with launching new virtual desktop sessions and reconnecting to existing sessions, caused by a Microsoft Azure Front Door capacity problem. Active sessions remain unaffected. For the latest updates from Microsoft, please visit https://azure.status.microsoft/en-us/status The Horizon Cloud team is closely monitoring the situation and will provide another update within an hour or as necessary. Service reliability is a top priority for Horizon Cloud Service, and we are committed to continuous improvements in our systems.

  2. monitoring Oct 09, 2025, 11:56 AM UTC

    Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available, even though Microsoft Azure Front Door has not yet fully recovered. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

  3. resolved Oct 09, 2025, 12:12 PM UTC

    The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.