VMware Workspace ONE incident

Workspace ONE UEM: 20250108 - us08psql56 - Performance issues / United States (Partial Region)

Major Resolved View vendor source →

VMware Workspace ONE experienced a major incident on January 8, 2026 affecting Workspace ONE UEM - USA, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2026, 10:17 AM UTC
Resolved
Jan 08, 2026, 11:23 AM UTC
Duration
1h 6m
Detected by Pingoru
Jan 08, 2026, 10:17 AM UTC

Affected components

Workspace ONE UEM - USA

Update timeline

  1. investigating Jan 08, 2026, 10:17 AM UTC

    Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments. Operations teams have identified the issue with database infrastructure and are actively working to resolve it. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

  2. identified Jan 08, 2026, 10:46 AM UTC

    Omnissa Workspace ONE continues to experience issues. Operations teams have identified the issue database infrastructure which persists after following standard remediation protocols. Operations teams are actively working to resolve the issue.

  3. resolved Jan 08, 2026, 11:23 AM UTC

    The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.