VMware Workspace ONE incident
Workspace ONE UEM: Federal AWCM Outage / United States (Partial Region)
VMware Workspace ONE experienced a major incident on January 8, 2026 affecting Workspace ONE UEM - GovCloud, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 08, 2026, 05:55 PM UTC
Omnissa Workspace ONE detected issues which may have impacted availability for SaaS environments. Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Enterprise System Connect (VESC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience issues as a result of the issues. We will provide more information shortly. Omnissa Cloud Services portal has been updated for customers affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
- identified Jan 08, 2026, 06:32 PM UTC
Omnissa Workspace ONE has initiated a restore protocol to recover service. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
- identified Jan 08, 2026, 07:13 PM UTC
Omnissa Workspace ONE continues to experience issues. Operations teams are actively working to resolve it.
- identified Jan 08, 2026, 07:46 PM UTC
Omnissa Workspace ONE has noted improved stability with SaaS environments. Operations teams continue to actively work towards complete recovery.
- resolved Jan 08, 2026, 08:00 PM UTC
The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience residual issues as a result of the outage. Omnissa Workspace ONE recommends restarting the impacted integration modules as a troubleshooting measure. If issues persist, please engage Omnissa Workspace ONE Support for further assistance. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.