Workspace ONE UEM: Performance issues / United Kingdom (Partial Region)

Update timeline

1. investigating Feb 18, 2026, 09:49 AM UTC

   Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments. Operations teams have identified the issue with database infrastructure and are actively working to resolve it. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. identified Feb 18, 2026, 10:25 AM UTC

   Omnissa Workspace ONE continues to experience issues. Operations teams have identified the issue database infrastructure which persists after following standard remediation protocols. Operations teams are actively working to resolve the issue.

3. resolved Feb 18, 2026, 10:37 AM UTC

   The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.