VMWare Cloud Services incident

Symantec Enterprise Cloud Platform: DLP Settings Issue

Major Resolved View vendor source →

VMWare Cloud Services experienced a major incident on July 2, 2026, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 05:13 PM UTC
Resolved
Jul 03, 2026, 06:16 PM UTC
Duration
1d 1h
Detected by Pingoru
Jul 02, 2026, 05:13 PM UTC

Update timeline

  1. investigating Jul 02, 2026, 05:13 PM UTC

    We are aware that CloudSOC customers using the Enterprise Console are currently experiencing issues accessing the DLP portion of the service. We have identified the cause of the issue and are actively working on a fix. We will provide further updates as new information becomes available. Please note that no other Enterprise Cloud Console Platform is affected and the protection services provided by endpoints continues to protect devices it is installed on.

  2. investigating Jul 02, 2026, 09:17 PM UTC

    We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

  3. resolved Jul 03, 2026, 06:16 PM UTC

    We have monitored the service for stability and this incident shall now be closed.