Vital experienced a major incident on September 3, 2025 affecting Junction API (US), lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2025, 04:51 PM UTC
Quest Diagnostics is currently experiencing an outage with its Appointment Scheduling API. The following endpoints are impacted: - /v3/order/psc/appointment/availability - /v3/order/{order_id}/psc/appointment/book - /v3/order/{order_id}/psc/appointment/reschedule - /v3/order/{order_id}/psc/appointment/cancel - /v3/order/psc/appointment/cancellation-reasons - /v3/order/{order_id}/psc/appointment The issues are intermittent and returning 500 errors. Our team is actively monitoring the situation, and we’ll share updates as soon as they’re available.
- resolved Sep 03, 2025, 09:43 PM UTC
The outage affecting the Quest Appointment API has now been fully resolved. Thank you for your patience while we monitored the situation, and we’re sorry for any disruption this may have caused.