Visualsoft experienced a minor incident on March 21, 2022 affecting Payments, lasting 16h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Payments
Update timeline
- investigating Mar 21, 2022, 03:00 PM UTC
We have received reports of issues with some payments not being able to be completed via the Opayo gateway, this is an issue at their side which they have recognised in their system monitor: https://www.opayo.co.uk/support/system-monitor
- resolved Mar 22, 2022, 07:37 AM UTC
As per their update at 22:50 - https://www.opayo.co.uk/support/system-monitor - Opayo has resolved the degraded performance of their system and it is now functioning as expected.