Visualsoft incident

Page Timeouts

Minor Resolved View vendor source →

Visualsoft experienced a minor incident on April 28, 2022 affecting Admin and Storefronts and 1 more component, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2022, 10:00 AM UTC
Resolved
Apr 28, 2022, 01:01 PM UTC
Duration
3h 1m
Detected by Pingoru
Apr 28, 2022, 10:00 AM UTC

Affected components

AdminStorefrontsSearch

Update timeline

  1. investigating Apr 28, 2022, 10:00 AM UTC

    We are currently looking into increased reports of page timeouts.

  2. monitoring Apr 28, 2022, 10:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 28, 2022, 10:08 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 28, 2022, 01:01 PM UTC

    This incident has been resolved.