Visualsoft incident

Stock Exchange API Issue

Critical Resolved View vendor source →

Visualsoft experienced a critical incident on December 15, 2022 affecting Data API, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2022, 08:42 AM UTC
Resolved
Dec 15, 2022, 10:43 AM UTC
Duration
2h 1m
Detected by Pingoru
Dec 15, 2022, 08:42 AM UTC

Affected components

Data API

Update timeline

  1. identified Dec 15, 2022, 08:42 AM UTC

    We have identified a problem which may prevent API calls being made to the VS Platform - a fix has been created and is being rolled out incrementally so we can ensure services are being restored with no further fallout.

  2. identified Dec 15, 2022, 08:45 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 15, 2022, 09:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 15, 2022, 10:43 AM UTC

    This incident has been resolved.