Visualsoft incident

Website Downtime

Major Resolved View vendor source →

Visualsoft experienced a major incident on May 18, 2024 affecting Admin and Storefronts, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
May 18, 2024, 07:27 AM UTC
Resolved
May 19, 2024, 10:55 AM UTC
Duration
1d 3h
Detected by Pingoru
May 18, 2024, 07:27 AM UTC

Affected components

AdminStorefronts

Update timeline

  1. identified May 18, 2024, 07:27 AM UTC

    Due to a fault at our data centre we experienced some downtime overnight. First outages were reported at 2:20am GMT. Most servers are now back online but we are working to restore the remaining 10%.

  2. resolved May 19, 2024, 10:55 AM UTC

    This incident has been resolved.