Visualsoft incident

Bulk Product Management

Minor Resolved View vendor source →

Visualsoft experienced a minor incident on May 24, 2024 affecting Admin, lasting 5d 4h. The incident has been resolved; the full update timeline is below.

Started
May 24, 2024, 10:44 AM UTC
Resolved
May 29, 2024, 03:12 PM UTC
Duration
5d 4h
Detected by Pingoru
May 24, 2024, 10:44 AM UTC

Affected components

Admin

Update timeline

  1. identified May 24, 2024, 10:44 AM UTC

    We are aware of an issue with the 'Bulk Product Management' tool updating titles erroneously on products. A fix has been identified and will be released early next week following testing. In the short term we would recommend updating products manually, or using the CSV Import/Export tool in your admin. You can see guidance on this feature here

  2. resolved May 29, 2024, 03:12 PM UTC

    This incident has been resolved.