Visualsoft experienced a major incident on October 11, 2024 affecting Network, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Network
Update timeline
- identified Oct 11, 2024, 06:59 AM UTC
We have suffered a power outage within our main HQ building, which has caused operational issues for some internal systems. We are looking into this as a top priority but it may mean that our support agents cannot provide the expected high levels of service until this is resolved. Many thanks for your patience whilst we look to resolve these problems.
- resolved Oct 11, 2024, 10:03 AM UTC
This incident has been resolved.