Visualsoft experienced a minor incident on November 4, 2024 affecting Phone Line, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2024, 09:00 AM UTC
We are aware of an issue that is impacting our telephone services - whilst you can hear us perfectly, we are only able to understand around 50% of what is being said by a caller. If possible, we'd recommend reaching out to a direct contact (if you have one) or using email until we have had this issue resolved. If you are trying to reach our support team, we recommend that you raise a ticket using our Service Desk portal. Our telephony partners have confirmed they're experiencing issues and are working on this with an urgent priority. As soon as we have an update from them, we will update this message. Many thanks, Visualsoft
- monitoring Nov 04, 2024, 09:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 04, 2024, 10:05 AM UTC
This incident has been resolved.