Visualsoft incident

PayPal Payment Issue

Major Resolved View vendor source →

Visualsoft experienced a major incident on November 21, 2024 affecting Checkout, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2024, 12:21 PM UTC
Resolved
Nov 21, 2024, 01:44 PM UTC
Duration
1h 22m
Detected by Pingoru
Nov 21, 2024, 12:21 PM UTC

Affected components

Checkout

Update timeline

  1. investigating Nov 21, 2024, 12:21 PM UTC

    PayPal is currently experiencing an issue taking payments, you may see this reflecting as an error message on the basket page of your website when that payment method is selected, please monitor the PayPal incident for further information & updates: https://www.paypal-status.com/incident/production Many thanks, Visualsoft Support

  2. investigating Nov 21, 2024, 12:21 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 21, 2024, 01:44 PM UTC

    PayPal has now resolved the issue with their systems and checkout systems are back to normal. Many thanks for your patience whilst PayPal looked into this. Visualsoft Support