Visualsoft experienced a minor incident on December 9, 2024 affecting Network, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Network
Update timeline
- investigating Dec 09, 2024, 11:54 AM UTC
We are currently experiencing connection issues with our HQ network, which is impacting our ability to provide support. As a result, there may be delays in responding to support requests. We are actively working to resolve the issue and will provide updates as soon as we have more information. Thank you for your patience and understanding.
- monitoring Dec 09, 2024, 12:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 09, 2024, 12:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 09, 2024, 12:52 PM UTC
This incident has been resolved.