Visualsoft experienced a major incident on June 19, 2025 affecting Multi-Channel, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 19, 2025, 10:19 AM UTC
We are aware of an issue which is impacting users of our eBay integration, relating to the primary/secondary categories that are available for selection. Our team are looking into this with the highest priority, and we'll update both this page and any support tickets with information as soon as we have it. Many thanks for your patience.
- resolved Jun 19, 2025, 10:37 AM UTC
Our developers have now discovered the issue and we've immediately rectified this, the full selection of categories are now available again. Thank you for your patience whilst this was worked on, and sorry for any inconvenience that this has caused you today.