Visualsoft experienced a major incident on June 20, 2025 affecting Admin and Storefronts, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 20, 2025, 02:00 PM UTC
We are aware of a problem impacting our hosting provider, ANS. This is manifesting itself as the front end/admin of websites appearing unavailable for small periods. The incident can be seen here - https://status.ans.co.uk/ Many thanks for your patience whilst this is being looked into by ANS.
- resolved Jun 20, 2025, 04:17 PM UTC
Our DevOps team have made a change which has essentially gotten around the problems our hosting provider is experiencing and we’re pleased to inform you that your websites front end and admin is now back online. We will keep these tickets open overnight and review again in the morning, where if functionality is still working as expected we’ll put the tickets into our sign off state. If you have an EPOS the connection should restore upon the next running of the cron process, we’d advise that you take a look over recent orders/stock updates to make sure that this is as you’d expect and if it’s not, we’ll be happy to take a look for you. Synchronisation of the marketplace integrations will resume as normal. Just as a matter of precaution we would recommend logging in to the relevant marketplace platforms directly just to double check orders dispatched today have the relevant updated order status. We’ll compile an incident report on this, and will feed this out via your CS representative next week when it’s complete. Thanks again for your patience during this.