Visualsoft experienced a critical incident on July 14, 2025 affecting Admin and Storefronts, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
AdminStorefronts
Update timeline
- identified Jul 14, 2025, 12:08 PM UTC
We are aware of an issue impacting orders & products being indexed and presented on the VS Admin and also on the front end of websites. We are treating this with the highest priority and are working on rolling out our fix for this as soon as possible. We will update here when the fix is rolled out.
- monitoring Jul 14, 2025, 12:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2025, 12:34 PM UTC
This incident has been resolved.