Visualsoft experienced a major incident on November 17, 2025 affecting Phone Line, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Line
Update timeline
- identified Nov 17, 2025, 06:14 PM UTC
We are aware of an issue relating to our Support telephone lines. Our provider has suffered an issue at their side and is looking into an urgent fix. Until this is resolved please liaise with our support team via our Jira Service Management system.
- resolved Nov 17, 2025, 07:46 PM UTC
This incident has been resolved.