Visualsoft experienced a major incident on November 18, 2025 affecting Phone Line, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Line
Update timeline
- identified Nov 18, 2025, 10:10 AM UTC
Our phone providers are experiencing a power issue at a data centre, the impact of this is that Visualsoft phone lines are only working sporadically. We apologise for the inconvenience and recommend reaching out to contacts via email or in the case of the Support team, using the Jira Service Desk.
- monitoring Nov 18, 2025, 01:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 01:23 PM UTC
This incident has been resolved.