Visualsoft experienced a major incident on November 20, 2025 affecting Multi-Channel, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 20, 2025, 02:38 PM UTC
We are aware of an issue where Amazon orders are not updating as expected in the Visualsoft admin, and we have raised a ticket with Amazon to report this. We have classified this as an urgent incident. Immediate Workaround - To prevent business impact, we recommend that you manage all Amazon orders directly within your Seller Central account until further notice. Receiving Updates - If you are impacted and require direct, proactive updates, please raise a ticket with our Service Desk. Please be assured that we are treating this with the highest priority.
- resolved Nov 21, 2025, 03:54 PM UTC
As per our updates on all support tickets relating to this issue, we've been monitoring remediation since around 11:30am today and are now in a position to remove this status alert.