Visualsoft experienced a major incident on December 12, 2025 affecting Payment API, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Payment API
Update timeline
- investigating Dec 12, 2025, 10:55 AM UTC
We are aware of an issue impacting payments via front ends & offline orders on some websites. We are looking into this with an urgent priority and will update as soon as we have progress to share.
- monitoring Dec 12, 2025, 11:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 01:06 PM UTC
This incident has been resolved.