Visualsoft experienced a major incident on March 19, 2026 affecting Admin and Storefronts, lasting 4d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 19, 2026, 07:59 AM UTC
We are aware of an issue impacting a group of our websites, the impact of this is that they are not loading when you try to access them. Our DevOps team are working as a priority on resolving this issue and as soon as we have an update, we'll be back in touch.
- monitoring Mar 19, 2026, 08:24 AM UTC
Our DevOps team have implemented a fix and we are seeing storefronts come back up online. We will continue monitoring until we're satisfied this is completely resolved.
- investigating Mar 19, 2026, 09:08 AM UTC
We are aware that this issue has reoccurred and our DevOps team are again looking into it as our priority.
- identified Mar 19, 2026, 11:04 AM UTC
Our DevOps team and hosting providers have identified a period of unusually high network traffic directed at our infrastructure. This is causing the intermittent connectivity issues you may be experiencing. Based on our current monitoring, this issue is strictly limited to service connectivity. We have no indication of any impact on other areas of the platform, including user data. Our teams are working at the highest priority to stabilise the connection, and we will provide a further update as soon as the situation is resolved.
- identified Mar 19, 2026, 02:54 PM UTC
We are aware that clients are still seeing instances of sporadic downtime across their website/admin. As mentioned previously, our DevOps team along with our hosting providers are in constant communication whilst investigating and attempting to resolve this. It is absolutely our highest priority and we have as many people on this as we can. We appreciate your patience while this is being looked into.
- identified Mar 20, 2026, 03:44 PM UTC
We are still investigating outages across some of the websites on the Visualsoft estate. We will provide further updates as and when we have them.
- resolved Mar 23, 2026, 04:24 PM UTC
Between March 19 and March 20, we experienced intermittent service disruption affecting a number of clients. We have maintained enhanced monitoring over the past 72 hours, during which time services have remained stable. Based on this, we now consider the incident resolved. Our team will be contacting any impacted clients directly to provide further support and next steps where relevant. We apologise for any disruption caused and appreciate your patience.