Visualsoft experienced a major incident on April 2, 2026 affecting Admin and Storefronts, lasting 4d 22h. The incident has been resolved; the full update timeline is below.
Affected components
AdminStorefronts
Update timeline
- identified Apr 02, 2026, 03:50 PM UTC
We are aware of a problem impacting some websites - we are looking into this urgently and will have an update as soon as we can.
- monitoring Apr 02, 2026, 05:04 PM UTC
All sites are now up and operational but we will leave this status as monitoring
- resolved Apr 07, 2026, 02:47 PM UTC
As per our message 4 days ago, all sites and admins have remained operational as normal and we are now resolving this incident.