Resolved after 7 hours 46 minutes, affecting Web Application (APM) and Web Application (APM) and 1 more, on November 4, 2025.
We’ve resolved the issue for our customers in the Netherlands. Services are now operating normally in that region. For our customers in Sweden, we are currently implementing a fix. Please note that this process may take some time. We appreciate your patience and will continue to provide updates as progress is made.
Affected components
Update timeline
- investigating Nov 04, 2025, 06:18 AM UTC
Some users may receive an 'unknown error' message when trying to log in, preventing access to Nmbrs. We are investigating this issue.
- investigating Nov 04, 2025, 06:18 AM UTC
Some users may receive an 'unknown error' message when trying to log in, preventing access to Nmbrs. We are investigating this issue.
- investigating Nov 04, 2025, 08:38 AM UTC
The issue is still under investigation. We’ll share updates as soon as more information becomes available.
- investigating Nov 04, 2025, 09:16 AM UTC
We have identified that this issue only affects users with multiple logins within a single environment. The root cause has not yet been determined. Our investigation is ongoing.
- investigating Nov 04, 2025, 09:48 AM UTC
The issue is still under investigation.
- investigating Nov 04, 2025, 10:17 AM UTC
We are continuing to investigate this issue.
- identified Nov 04, 2025, 10:48 AM UTC
We have identified the root cause of the issue and are actively implementing a resolution. We expect improvements to be visible within the coming hour. Our investigation remains ongoing to ensure full remediation and to prevent recurrence.
- identified Nov 04, 2025, 11:19 AM UTC
We will be performing a system update at 13:00 CET to address the ongoing incident. During this time, you may experience temporary service interruptions. We appreciate your patience and will provide further updates once the maintenance is complete.
- identified Nov 04, 2025, 12:01 PM UTC
The update has started.
- monitoring Nov 04, 2025, 12:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 04, 2025, 01:20 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 04, 2025, 01:27 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 04, 2025, 01:40 PM UTC
We’ve resolved the issue for our customers in the Netherlands. Services are now operating normally in that region. For our customers in Sweden, we are currently implementing a fix. Please note that this process may take some time. We appreciate your patience and will continue to provide updates as progress is made.
- resolved Nov 04, 2025, 02:05 PM UTC
This incident has been resolved.
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