VisBook incident

Investigating ongoing issue

Minor Resolved View vendor source →

VisBook experienced a minor incident on October 3, 2025 affecting Visbook Engine and reservations.visbook.com / Guest Bookings and 1 more component, lasting 16d 19h. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 10:35 AM UTC
Resolved
Oct 20, 2025, 06:32 AM UTC
Duration
16d 19h
Detected by Pingoru
Oct 03, 2025, 10:35 AM UTC

Affected components

Visbook Enginereservations.visbook.com / Guest Bookingsapi2.visbook.com / Channel Manager Integrationsapi3.visbook.comvisdoc.visbook.com

Update timeline

  1. investigating Oct 03, 2025, 10:35 AM UTC

    We are aware of a potential issue and are currently investigating. We will provide updates as we learn more.

  2. monitoring Oct 03, 2025, 10:42 AM UTC

    Mitigations are in place, and services should be recovering. We are still investigating the root cause.

  3. investigating Oct 03, 2025, 12:31 PM UTC

    Service instability caused by database issues.

  4. monitoring Oct 03, 2025, 12:43 PM UTC

    Service has returned to normal, but we are monitoring to ensure continued stability.

  5. resolved Oct 20, 2025, 06:32 AM UTC

    All systems have been stable since Oct 3. We apologize for the delayed update — the issue was resolved the same day, and services have been operating normally since.