VisBook experienced a minor incident on December 19, 2025 affecting Visbook Engine and api2.visbook.com / Channel Manager Integrations and 1 more component, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 19, 2025, 07:49 AM UTC
We are aware of a potential issue and are currently investigating. We will provide updates as we learn more.
- monitoring Dec 19, 2025, 08:12 AM UTC
Mitigations are in place, and services should be recovering. We are still investigating the root cause.
- resolved Dec 19, 2025, 10:19 AM UTC
Earlier today, we experienced a brief service disruption affecting some customers. The issue was quickly identified and resolved by restarting an application component, and normal service has been fully restored. We are currently working on additional preventative measures to reduce the likelihood of recurrence and are closely monitoring the platform. Our team is continuing a deeper review to fully understand the root cause. Thank you for your patience and understanding.