VirtualPostMail incident

Degraded Customer Support Due to Provider Outage

Notice Resolved View vendor source →

VirtualPostMail experienced a notice incident on October 20, 2025, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:34 PM UTC
Resolved
Oct 20, 2025, 06:34 PM UTC
Duration
1h 59m
Detected by Pingoru
Oct 20, 2025, 04:34 PM UTC

Update timeline

  1. monitoring Oct 20, 2025, 04:34 PM UTC

    We've identified that an AWS outage is affecting our customer support service provider. We are currently unable to respond to customer service related requests. There may be a delay in responding to customers today. Once service is available, we will work fast to respond to all inquiries as quickly as we can. The outage is not affecting our mail processing and access to our mail management portal, so VPM users are not affected by this outage.

  2. resolved Oct 20, 2025, 06:34 PM UTC

    Our service providers are now back online and AWS-related issues are recovering. There is still slight degradation but we are able to work through any customer related requests at this time.