VirtualPostMail incident

Unable to Create Shipment

Minor Resolved View vendor source →

VirtualPostMail experienced a minor incident on November 12, 2015, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2015, 05:59 PM UTC
Resolved
Nov 12, 2015, 06:50 PM UTC
Duration
50m
Detected by Pingoru
Nov 12, 2015, 05:59 PM UTC

Update timeline

  1. identified Nov 12, 2015, 05:59 PM UTC

    You may have trouble creating shipments due to USPS API being down since 9:48am. We are monitoring this issue and will let you know when USPS API is back up.

  2. monitoring Nov 12, 2015, 06:00 PM UTC

    We are monitoring the USPS API.

  3. investigating Nov 12, 2015, 06:32 PM UTC

    Mail management UI is down. You will not be able to login. We are investigating.

  4. monitoring Nov 12, 2015, 06:35 PM UTC

    We're restarted our mail management UI. System appears to be up and functional. Will be monitoring. Creating Shipment is still an issue at this time as we wait for USPS to come back online.

  5. resolved Nov 12, 2015, 06:50 PM UTC

    USPS API System is back online. Creating shipment should be working at this time. Thank you for your patience!