VirtualPostMail experienced a major incident on August 28, 2017, lasting 43m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Aug 28, 2017, 05:38 PM UTC
We have a major electrical power outage at our Los Angeles processing facility. At this time, all power is off. Processing of scanning requests and shipments may be delayed. Electric company has indicated that power is estimated to come back up at 2pm PDT. We certainly hope it'll be sooner. We will keep you posted on the status when power is back on. Meanwhile, we are investigating options to allow us to do partial processing of requests.
- monitoring Aug 28, 2017, 06:06 PM UTC
Power is now back up at our processing center. We will continue to monitor the situation. Processing may be slightly delayed for scanning request, but we will catch up shortly.
- resolved Aug 28, 2017, 06:22 PM UTC
This incident has been resolved.