VirtualPostMail experienced a major incident on January 22, 2019 affecting Henderson, NV, lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 22, 2019, 05:02 PM UTC
We are currently experiencing an internet network outage out of our Henderson Processing Center. We are actively reaching out to get this resolved with our network provider. Shipping and scanning requests cannot be processed at this time. We currently do not have an estimated time when this will be resolved. We will keep you posted on updates as we know more.
- identified Jan 22, 2019, 07:08 PM UTC
Our internet network is still down. We are still working with our service provider to get things going. Request processing continues to be delayed for the moment. We will keep posting updates.
- resolved Jan 22, 2019, 08:00 PM UTC
Our internet network has been restored. We'll begin processing all backlogged requests at this time. Things may possibly be delayed but should all be completed before the end of the day.