VirtualPostMail experienced a notice incident on August 30, 2022 affecting Mail Management UI, lasting 12h. The incident has been resolved; the full update timeline is below.
Affected components
Mail Management UI
Update timeline
- identified Aug 30, 2022, 08:49 PM UTC
USPS API system is having issues at this time. This is causing issues with creating shipments / shipping requests because we use the USPS API to obtain shipment costs. At this time, the workaround is to try periodically to see if your shipment request will go through. Otherwise, we recommend subscribing to this and getting notified when the USPS API is back to normal again.
- identified Aug 30, 2022, 08:50 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 31, 2022, 08:50 AM UTC
USPS API Server appears to be back to normal and shipments can be created without issues at this time.