Virtuagym experienced a major incident on July 14, 2022 affecting Website and Mobile Apps, lasting 39d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2022, 01:23 PM UTC
We were made aware that some of our clients were facing double booked events (the same event is created twice with the same participants in it) in the appointment schedule. We are actively investigating this issue at the moment and we'll update this page as soon as we have further information. We apologize for the inconvenience.
- identified Jul 15, 2022, 02:29 PM UTC
We have identified the root cause of the problem and we are working on a fix that will be deployed in the beginning of next week. As usual we'll work as efficiently as possible to reduce the impact of this issue to the minimum.
- monitoring Jul 20, 2022, 10:36 AM UTC
We released a fix that fixes the root cause where double bookings are automatically created by the system. This means that no further automatic double bookings will be made anymore. We're currently investigating the already created double bookings and how we can delete them for our customers. Although we are working on this solution for our customers, you're still able to delete these double bookings yourself with the guarantee that they won't automatically come back.
- resolved Aug 23, 2022, 10:28 AM UTC
This incident has been resolved.