Virtuagym incident

Elevated API/Web Errors due to maintenance

Critical Resolved View vendor source →

Virtuagym experienced a critical incident on September 8, 2022 affecting Website and Mobile Apps and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2022, 05:53 AM UTC
Resolved
Sep 08, 2022, 07:50 AM UTC
Duration
1h 56m
Detected by Pingoru
Sep 08, 2022, 05:53 AM UTC

Affected components

WebsiteMobile AppsAPI

Update timeline

  1. identified Sep 08, 2022, 05:53 AM UTC

    We're experiencing an elevated level of API/WEB errors while we apply infrastructure updates.

  2. identified Sep 08, 2022, 06:49 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 08, 2022, 07:09 AM UTC

    We have applied the intended fix for this issue and we are now investigating a problem with the availability of our API servers.

  4. identified Sep 08, 2022, 07:13 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Sep 08, 2022, 07:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 08, 2022, 07:50 AM UTC

    This incident has been resolved.