Virtuagym incident

Android Apps: Server errors and synchronisation issues

Critical Resolved View vendor source →

Virtuagym experienced a critical incident on February 15, 2023 affecting Mobile Apps, lasting 8h 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2023, 11:03 AM UTC
Resolved
Feb 15, 2023, 07:37 PM UTC
Duration
8h 33m
Detected by Pingoru
Feb 15, 2023, 11:03 AM UTC

Affected components

Mobile Apps

Update timeline

  1. investigating Feb 15, 2023, 11:03 AM UTC

    We are currently investigating an issue with our Android apps (Food, Fitness and Coach) and working to resolve it as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will provide an update within 30 minutes to keep you informed on the progress of the resolution.

  2. investigating Feb 15, 2023, 11:49 AM UTC

    We are continuing the investigation of an issue on our platform. We apologize for any inconvenience this may cause and want to assure you that our team is working diligently to resolve the issue as soon as possible. We will provide frequent updates on our status page. Thank you for your patience and understanding.

  3. identified Feb 15, 2023, 12:28 PM UTC

    We would like to inform you that we have identified the issue with our system and are currently working to resolve it as quickly as possible. Our team is working hard to ensure that our system returns to full functionality as soon as possible. We appreciate your patience and understanding as we work through this issue. Our status page will be updated regularly with any developments, and we encourage you to check back for the latest updates.

  4. identified Feb 15, 2023, 02:12 PM UTC

    We are currently working on a fix for a recent issue that has affected our Android Apps. Fitness 10.4.9, Coaching 4.4.5, Food 3.8.6 will be available to download on the app store within the next two hours, and we are now focusing on releasing the same resolution for our custom mobile apps. Our team is working diligently to resolve the matter as soon as possible and we apologize for any inconvenience this may have caused. We want to assure you that we are taking all necessary steps to ensure a seamless and efficient resolution. We will keep you updated via our status page with any further developments

  5. monitoring Feb 15, 2023, 05:03 PM UTC

    The issue affecting our Android apps was identified to be caused by an API-related update from Google. Google has since rolled back their changes, meaning all apps are now functioning as normally - both updated and non-updated. We will continue to monitor traffic and future app updates will support the update, should Google decide to implement these again.

  6. resolved Feb 15, 2023, 07:37 PM UTC

    All Android apps are now working normally - the issue has been resolved and we will close this incident.