Virtuagym experienced a minor incident on March 28, 2023 affecting Website, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2023, 08:40 AM UTC
We are currently investigating an issue related to the platform being slow and some actions not being available, such as assigning a membership, invoice management and saving new client accounts. We apologize for any inconvenience this may cause and appreciate your patience. We will provide an update within 30 minutes to keep you informed on the progress of the resolution.
- monitoring Mar 28, 2023, 09:03 AM UTC
We have deployed a fix to the aforementioned issue and are seeing improvements across the platform. Slowness is decreasing and previously unavailable actions are becoming available again. We will continue to monitor the status for the next hour. We appreciate your patience and understanding as we work to close the issue.
- resolved Mar 28, 2023, 10:05 AM UTC
This incident has been resolved.