Virtuagym experienced a minor incident on March 28, 2023 affecting Website, lasting 5h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2023, 12:33 PM UTC
We are currently investigating an issue related to the platform being slow and leading to timeouts. We apologize for any inconvenience this may cause and appreciate your patience. We will provide an update within 30 minutes to keep you informed on the progress of the resolution.
- identified Mar 28, 2023, 12:54 PM UTC
We would like to inform you that we have identified the issue with our system and are currently working to resolve it as quickly as possible. Our team is working hard to ensure that our system returns to full functionality as soon as possible. We appreciate your patience and understanding as we work through this issue. Our status page will be updated regularly with any developments, and we encourage you to check back for the latest updates.
- identified Mar 28, 2023, 01:02 PM UTC
We are reverting the relevant changes which caused the database spike, and a fix will be in place shortly.
- monitoring Mar 28, 2023, 02:06 PM UTC
The relevant changes have been reverted. We will continue to monitor the status for the next hour. We appreciate your patience and understanding as we work to close the issue.
- resolved Mar 28, 2023, 06:10 PM UTC
This incident has been resolved.