Virtuagym experienced a minor incident on July 13, 2023 affecting Website, lasting 23h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Website
Update timeline
- investigating Jul 13, 2023, 07:01 AM UTC
We're currently experiencing reduced performance on our SEPA export functionality which is causing our clients to not be able to download the SEPA Export files. We expect this situation to subside until end of day. We apologize for the inconvenience.
- identified Jul 13, 2023, 09:10 AM UTC
We have identified the root cause of the issue, corrected it and are now provisioning new database resources to enable SEPA exports. We'll inform when this operation is completed.
- monitoring Jul 13, 2023, 11:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2023, 07:01 AM UTC
This incident has been resolved.