Virtuagym experienced a minor incident on December 18, 2024 affecting Website and Mobile Apps and 1 more component, lasting 4d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2024, 04:21 PM UTC
We are experiencing issues with the appointment schedule, where some events have changed in activity since today. The team is investigating the situation to determine the root cause.
- identified Dec 18, 2024, 06:21 PM UTC
We have identified the root cause of the issue and will continue working on a fix tomorrow morning. Resolving this is our top priority, and we are committed to addressing it as quickly as possible. Currently, 40 portals are affected, but no data has been lost. Once the fix is implemented, the events will be displayed as originally intended. Thank you for your patience as we work to resolve this matter.
- identified Dec 19, 2024, 11:51 AM UTC
We have developed a fix that will address the majority of the affected events. It is currently under review and testing. We will provide an update once the fix has been deployed.
- identified Dec 19, 2024, 04:16 PM UTC
We have successfully deployed a fix that resolves the majority of the impacted events—over 4,000 events across 40 different portals. These events are now displayed as they originally were, based on the correct data. We still see 160 events that are not yet displaying correctly, and we are currently working on determining how to resolve these as well. We will provide an update tomorrow once we have more clarity on how to address the remaining events.
- identified Dec 20, 2024, 04:33 PM UTC
We have found a solution to restore the remaining 160 events. Our team is currently working on a fix, which will be deployed on Monday. Once completed, all events will be displayed correctly. We will provide a final update on Monday after the remaining events have been resolved.
- resolved Dec 23, 2024, 02:27 PM UTC
We’ve just rolled out a fix that has also restored the remaining events. All events should now be displayed correctly based on accurate data. Thank you for your patience and understanding. If you experience any further issues, please don't hesitate to contact our support team.