Virtuagym incident
Workouts - Saving, assignment and synchronisation issues
Virtuagym experienced a minor incident on August 31, 2022 affecting Website, lasting 7h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2022, 08:49 AM UTC
We were made aware that some of our clients were facing issues when saving, assigning and synchronising workouts. We are actively investigating this issue at the moment and we'll update this page as soon as we have further information. We apologize for the inconvenience.
- investigating Aug 31, 2022, 08:52 AM UTC
We are continuing to investigate this issue.
- identified Aug 31, 2022, 10:06 AM UTC
We have identified the root cause of the problem and we are working on a fix that will be deployed in the next few hours. As usual we'll work as efficiently as possible to reduce the impact of this issue to the minimum, and will provide a more specific timeline on this status page once it is available.
- identified Aug 31, 2022, 02:11 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 31, 2022, 02:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 31, 2022, 04:20 PM UTC
This incident has been resolved.