Virtuagym experienced a minor incident on May 1, 2023 affecting Website, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 01, 2023, 02:39 PM UTC
We're currently experiencing reduced performance on our SEPA export functionality which is causing our clients to not be able to download the SEPA Export files. We expect this situation to subside until end of day. We apologize for the inconvenience.
- identified May 02, 2023, 08:30 AM UTC
Although the situation persists, yesterday we did some tests with specific clubs that had a significant positive effect on their capacity to run the SEPA exports efficiently. We're currently working in applying the same solution for the entire system and will issue a new update as soon as possible during the day.
- resolved May 02, 2023, 02:51 PM UTC
This incident has been resolved as we've implemented the necessary corrections which fixed the degraded performance of our SEPA export functionality. Since the deployment of those fixes we see no additional issues with it and consider the incident closed. Once again we apologize for the inconvenience that this situation brought to our clients.