Virtuagym incident

Database Load Issues

Minor Resolved View vendor source →

Virtuagym experienced a minor incident on December 15, 2023 affecting Website and Mobile Apps and 1 more component, lasting 10h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2023, 10:34 AM UTC
Resolved
Dec 15, 2023, 09:02 PM UTC
Duration
10h 27m
Detected by Pingoru
Dec 15, 2023, 10:34 AM UTC

Affected components

WebsiteMobile AppsAPI

Update timeline

  1. investigating Dec 15, 2023, 10:34 AM UTC

    We're experiencing general Database Load issues that will impact operations such as: - SEPA exports - Credit usage of recently handed out credits (starting on the 14th of December) - Bookings actions (schedule or cancelling - starting on the 15th of December) We're looking into stabilizing these operations with the utmost urgency and will provide an update as soon as possible.

  2. resolved Dec 15, 2023, 09:02 PM UTC

    We've implemented a solution and all the affected operations are now fully functional. We appreciate your patience and apologize for the inconvenience.